Shipping policy

PACKAGING and SHIPPING

All sales by SYNDICATE to Reseller are FOB - Gainesville, Florida or any other originating location as determined by SYNDICATE. The risk of loss and damage to Product shall pass to Reseller immediately upon Product being picked up by or on behalf of Reseller, its agent or transport carrier, at SYNDICATE’s warehouse in Gainesville, Florida (or other originating location as determined by SYNDICATE) and thereafter SYNDICATE shall not be responsible for any loss or damage to the Product.

Although SYNDICATE is willing to assist in arranging shipping for the Reseller, this is done at the discretion of SYNDICATE and, where this is done it is as solely as an agent of the Reseller. SYNDICATE will not be responsible for shipping delays caused by a carrier. Orders shipped by SYNDICATE will be shipped via mode and carrier as selected by SYNDICATE and the shipping charges may be billed to Reseller together with the order or separately as needed.

SYNDICATE will try to accommodate all rush orders and specific carrier requests. Most orders from Resellers, for in-stock items, will be shipped within three to seven (3 to 7) business days after order and payment are received. Special orders and backorders will require additional time and can be estimated at the Reseller’s request on a case-by-case basis. Actual shipping time is contingent upon the arrangements for collection and shipping made by the Reseller, availability of merchandise, and receipt of payment.

Reseller will be the importer of record into the Territory for all Product purchased by it and will be responsible for the accuracy of the information presented and unless otherwise agreed, the payment of all duties, taxes, and tariffs. Reseller will be solely liable for any fines or penalties resulting from any missing or inaccurate information.

Prior to or upon order placement, Reseller shall provide SYNDICATE with all necessary information pertaining to packaging and packaging labeling with respect to the local requirements in each jurisdiction within the Territory. Should Reseller fail to provide information sufficient to ensure that all local laws are adhered to then the Reseller has no automatic right to return the Product. In the event that SYNDICATE agrees, at its sole discretion, to accept returns, then the Reseller will be responsible for any fees for reshipment of Product.

NOTICE of DEFECTS

Reseller is responsible for inspecting all merchandise upon receipt. Any merchandise with visible damage must be noted to the delivery service upon receipt in the Reseller’s warehouse. Reseller shall also notify SYNDICATE in writing within three (3) days of Reseller’s receipt of the merchandise of any claims for damages resulting from any latent defect in the merchandise discovered by Reseller, including, without limitation, claims related to shortages, quality, or specification. SYNDICATE shall not be responsible for shortages when shipments are directed to a third party other than Reseller. As shipping is the Reseller’s responsibility, i.e. orders are freight collect and FOB-Gainesville shipments, SYNDICATE will make every effort to provide information and assist in the completion of the Reseller’s claim. Reseller’s failure to provide written notice of a claim, as set forth above, shall constitute a waiver of any claim Reseller may have for damages resulting from such defects.

RETURNS of NON-CONSUMABLE ITEMS

If authorized and approved by SYNDICATE, returns and exchanges of resalable and non-consumable items must be made within seven (7) days after Reseller’s receipt of merchandise.

All authorized returned merchandise must be accompanied by a completed Return Merchandise Authorization Form. All returns and exchanges of non-defective products may be subject to a 15% re-stocking fee. Reseller will be responsible for all freight and shipping charges on items returned that are not the result of SYNDICATE error. SYNDICATE will not be responsible for refund/reimbursement of any fees associated with import/export of returned products.

RETURNS of CONSUMABLE PRODUCTS

Perishable or consumable items, such as e-liquid, cannot be returned unless it is damaged during shipment, wrongly shipped, or because of defect, and must be authorized for return by SYNDICATE. Due to the nature of such e-liquid product, SYNDICATE cannot resell or refurbish e-liquid for resale, and therefore cannot accept returns for non-damaged items.  

SYNDICATE shall not be liable for defects resulting from goods being stored or used where unsuitable environmental conditions prevail or which have been subject to abnormal degrees of temperature, humidity, light, strain or other treatment.